{"id":36694,"date":"2025-08-29T22:05:38","date_gmt":"2025-08-30T06:05:38","guid":{"rendered":"https:\/\/www.linquip.com\/blog\/?p=36694"},"modified":"2025-09-04T00:21:25","modified_gmt":"2025-09-04T08:21:25","slug":"what-are-the-problems-with-delivery-companies","status":"publish","type":"post","link":"https:\/\/www.linquip.com\/blog\/what-are-the-problems-with-delivery-companies\/","title":{"rendered":"What are the Problems With Delivery Companies?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.linquip.com\/blog\/what-are-the-problems-with-delivery-companies\/#The_Rising_Tide_of_Delivery_Challenges\" >The Rising Tide of Delivery Challenges<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.linquip.com\/blog\/what-are-the-problems-with-delivery-companies\/#Infrastructure_and_Operational_Bottlenecks\" >Infrastructure and Operational Bottlenecks<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.linquip.com\/blog\/what-are-the-problems-with-delivery-companies\/#Customer_Service_and_Communication_Breakdowns\" >Customer Service and Communication Breakdowns<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.linquip.com\/blog\/what-are-the-problems-with-delivery-companies\/#Weather_and_Environmental_Factors\" >Weather and Environmental Factors<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.linquip.com\/blog\/what-are-the-problems-with-delivery-companies\/#Technology_and_Security_Concerns\" >Technology and Security Concerns<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.linquip.com\/blog\/what-are-the-problems-with-delivery-companies\/#Moving_Forward_With_Delivery_Solutions\" >Moving Forward With Delivery Solutions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.linquip.com\/blog\/what-are-the-problems-with-delivery-companies\/#Common_Questions_About_Delivery_Company_Problems\" >Common Questions About Delivery Company Problems<\/a><\/li><\/ul><\/nav><\/div>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Getting your package delivered shouldn&#8217;t feel like rolling the dice, yet that&#8217;s exactly what happens for millions of customers daily. Whether you&#8217;re waiting for an important business document or that birthday gift you ordered last minute, delivery companies face mounting challenges that directly impact your experience. Nearly <\/span><a href=\"https:\/\/www.jusdaglobal.com\/en\/article\/e-commerce-logistics-business-opportunities-challenges-growth\/#:~:text=Over%20half%20of,to%20switch%20brands.\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">two-thirds of last-mile delivery<\/span><\/a><span style=\"font-weight: 400;\"> complaints involve shipping delays, missing items, or damaged packages.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These aren&#8217;t just minor inconveniences; they&#8217;re systemic issues that reveal deeper problems within the delivery industry. From rising costs to technological gaps, delivery companies struggle with challenges that affect everyone from individual consumers to large businesses relying on smooth logistics operations.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_Rising_Tide_of_Delivery_Challenges\"><\/span><b>The Rising Tide of Delivery Challenges<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Modern delivery companies face an increasingly complex web of operational hurdles that seem to multiply faster than solutions can be implemented. The surge in online shopping has created unprecedented pressure on delivery networks, while customer expectations continue to climb higher.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This shift toward digital services highlights how some industries are adapting to avoid common shipping pitfalls entirely. eSIM technology eliminates the need for physical delivery, reducing the risk of lost packages and delivery delays that plague traditional telecommunications services.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In countries with large territories and diverse climates, delivery services often struggle with delays and higher costs, as extreme conditions can complicate reliable service.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When travelers need connectivity solutions, using a <\/span><a href=\"https:\/\/maya.net\/plans\/usa\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">prepaid esim USA<\/span><\/a><span style=\"font-weight: 400;\"> offers digital alternatives that don&#8217;t rely on physical shipping, providing instant activation without the typical delivery problems associated with traditional SIM cards.<\/span><\/p>\n<h3><b>Cost Pressures and Financial Strain<\/b><\/h3>\n<p><b>Issues with delivery companies<\/b><span style=\"font-weight: 400;\"> often stem from mounting financial pressures that force difficult operational decisions. Rising fuel costs, increased labor expenses, and infrastructure maintenance create a perfect storm of escalating expenses.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many delivery companies find themselves caught between competitive pricing pressures and the reality of operational costs. They can&#8217;t simply pass all expenses to customers without losing market share, yet absorbing these costs threatens their profitability. This financial squeeze often leads to service cuts, reduced delivery windows, or compromised service quality.<\/span><\/p>\n<h3><b>Technology Integration Difficulties<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The digital transformation of logistics hasn&#8217;t been smooth for many delivery companies. Legacy systems struggle to integrate with modern tracking technologies, creating gaps in service visibility and customer communication.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Companies that fail to modernize their technology infrastructure often experience higher error rates and customer complaints. The lack of real-time tracking capabilities leaves customers frustrated and uninformed about their package status, contributing to <\/span><b>delivery service complaints<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b>Workforce Challenges and Training Issues<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Staffing remains one of the most persistent challenges facing delivery companies. High turnover rates, seasonal demand fluctuations, and the need for specialized training create ongoing operational difficulties.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many delivery companies struggle to maintain consistent service quality when dealing with rapid staff changes. New employees require time to learn routes, understand package handling procedures, and develop the customer service skills necessary for positive interactions.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Infrastructure_and_Operational_Bottlenecks\"><\/span><b>Infrastructure and Operational Bottlenecks<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The backbone of any delivery operation relies heavily on infrastructure that&#8217;s often outdated or inadequate for current demands. These limitations create cascading effects throughout the entire delivery network.<\/span><\/p>\n<h3><b>Sorting Facility Limitations<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Many delivery companies operate with sorting facilities that weren&#8217;t designed for current package volumes. These bottlenecks create delays that ripple through the entire delivery network, causing <\/span><b>package delivery challenges<\/b><span style=\"font-weight: 400;\"> that affect thousands of customers daily.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Outdated sorting equipment can&#8217;t handle the variety of package sizes and shapes that modern e-commerce generates. When facilities become overwhelmed, packages may be delayed, misdirected, or damaged during processing.<\/span><\/p>\n<h3><b>Route Optimization Struggles<\/b><\/h3>\n<p><a href=\"https:\/\/www.upperinc.com\/guides\/route-planning\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Traditional route planning<\/span><\/a><span style=\"font-weight: 400;\"> methods often fail to account for real-time conditions like traffic congestion, weather delays, or last-minute delivery changes. This leads to inefficient routes that waste time and resources while disappointing customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Companies using outdated routing systems may make multiple attempts to deliver packages, increasing costs and frustration. The lack of dynamic route adjustment capabilities means drivers often spend more time navigating problems than actually delivering packages.<\/span><\/p>\n<h3><b>Last-Mile Delivery Complications<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The final stretch of delivery, getting packages from local facilities to customers&#8217; doors, presents unique challenges. Urban congestion, apartment building access restrictions, and timing constraints make this the most expensive and problematic part of the delivery process.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many delivery companies struggle with the economics of last-mile delivery, especially in rural or hard-to-reach areas. The cost per package increases dramatically for these deliveries, yet customers expect the same service levels regardless of location.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Customer_Service_and_Communication_Breakdowns\"><\/span><b>Customer Service and Communication Breakdowns<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Poor communication stands as one of the most common sources of customer frustration with delivery companies. When packages don&#8217;t arrive as expected, customers want answers, not automated responses or endless hold times.<\/span><\/p>\n<h3><b>Inadequate Tracking Systems<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Many delivery companies still rely on basic tracking systems that provide limited information about package location and status. Customers receive vague updates like &#8220;in transit&#8221; or &#8220;out for delivery&#8221; without specific timeframes or locations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This lack of transparency creates anxiety and uncertainty for customers who need to plan their schedules around deliveries. When tracking information is inaccurate or outdated, trust in the delivery company erodes quickly.<\/span><\/p>\n<h3><b>Unresponsive Customer Support<\/b><\/h3>\n<p><b>Problems with shipping services<\/b><span style=\"font-weight: 400;\"> often escalate when customer service representatives can&#8217;t provide meaningful assistance. Long wait times, scripted responses, and a lack of resolution authority frustrate customers who need immediate help.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many delivery companies have reduced their customer service capabilities to cut costs, but this often backfires by creating more problems than it solves. Customers who can&#8217;t get help through normal channels may turn to social media complaints or negative reviews.<\/span><\/p>\n<h3><b>Delivery Attempt Failures<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Failed delivery attempts waste time and resources for both companies and customers. When drivers don&#8217;t follow proper procedures for attempting deliveries, packages may be returned unnecessarily or left in inappropriate locations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some delivery companies have policies that don&#8217;t align with customer needs, such as requiring signatures during business hours when most recipients are at work. These inflexible policies create unnecessary complications and delays.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Weather_and_Environmental_Factors\"><\/span><b>Weather and Environmental Factors<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Environmental challenges pose significant threats to delivery operations, with weather-related delays becoming increasingly common and severe. These factors are largely beyond delivery companies&#8217; control but significantly impact service reliability.<\/span><\/p>\n<h3><b>Seasonal Weather Disruptions<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Winter storms, flooding, and extreme temperatures can shut down delivery operations entirely or create dangerous conditions for drivers. Companies often struggle to communicate these delays effectively to customers who may not understand the severity of conditions in other regions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hurricane seasons, snowstorms, and other severe weather events can affect delivery schedules for days or weeks. Recovery from these disruptions often takes longer than the actual weather event, as companies work to process backlogged packages.<\/span><\/p>\n<h3><b>Climate Change Impacts<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Increasingly unpredictable weather patterns make it harder for delivery companies to plan and prepare for disruptions. Traditional seasonal patterns no longer provide reliable guidance for operational planning.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The frequency and intensity of extreme weather events continue to grow, creating new challenges for delivery companies that must balance safety with service commitments. These environmental factors contribute to the overall unpredictability of delivery services.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Technology_and_Security_Concerns\"><\/span><b>Technology and Security Concerns<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Modern delivery operations depend heavily on technology, but this digital dependency creates new vulnerabilities and challenges that many companies struggle to address effectively.<\/span><\/p>\n<h3><b>Package Theft and Security Issues<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The rise of package theft has created significant security challenges for delivery companies. Customers hold delivery companies partially responsible when packages are stolen after delivery, even when proper procedures were followed.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many delivery companies have implemented photo confirmation and secure delivery options, but these solutions aren&#8217;t foolproof. The cost of replacing stolen packages and handling related customer service issues adds up quickly.<\/span><\/p>\n<h3><b>Data Privacy and Protection<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Delivery companies handle vast amounts of personal information, including addresses, delivery preferences, and purchase details. Protecting this data while maintaining operational efficiency presents ongoing challenges.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Data breaches in the delivery industry can expose customer information and create liability issues for companies. The cost of implementing and maintaining robust cybersecurity measures adds to operational expenses.<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Problem Type<\/b><\/td>\n<td><b>Customer Impact<\/b><\/td>\n<td><b>Company Cost<\/b><\/td>\n<td><b>Frequency<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Delayed Deliveries<\/span><\/td>\n<td><span style=\"font-weight: 400;\">High frustration, lost trust<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Increased customer service costs<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Very High<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Damaged Packages<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Product replacement needed<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Refund\/replacement costs<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Medium<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Lost Packages<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Complete service failure<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Full refund plus investigation<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Medium<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Poor Tracking<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Anxiety and uncertainty<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Increased support calls<\/span><\/td>\n<td><span style=\"font-weight: 400;\">High<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Failed Delivery Attempts<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Schedule disruption<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Redelivery costs<\/span><\/td>\n<td><span style=\"font-weight: 400;\">High<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><span class=\"ez-toc-section\" id=\"Moving_Forward_With_Delivery_Solutions\"><\/span><b>Moving Forward With Delivery Solutions<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The challenges facing delivery companies aren&#8217;t going away anytime soon, but understanding these problems helps everyone involved make better decisions. Customers can adjust their expectations and take protective measures, while companies can focus on addressing the most critical issues affecting their operations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Perhaps the most important realization is that delivery problems affect everyone differently. What works in one region may fail in another, and solutions must be tailored to local conditions and customer needs. The delivery industry will continue evolving, but success depends on companies that can adapt quickly to changing circumstances while maintaining reliable service standards.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Common_Questions_About_Delivery_Company_Problems\"><\/span><b>Common Questions About Delivery Company Problems<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li aria-level=\"1\">\n<h3><b>Can you sue delivery companies?<\/b><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Yes, you can sue a food delivery company like DoorDash or Uber Eats. But whether suing them is worthwhile depends on your particular circumstances. You may have other options. Third-party food delivery services are more popular than ever.<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3><b>What are the problems associated with shipments?<\/b><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">There are several shipping problems that affect major carriers, including too few employees, rising costs, governmental regulations, and inclement weather. A lack of employees is the primary obstacle to successful shipping companies, as you need a certain amount of staff to deliver hundreds of packages each day.<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3><b>How can customers protect themselves from delivery issues?<\/b><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Customers can use package tracking services, require signature confirmation for valuable items, consider delivery to secure locations, and maintain open communication with delivery companies about any concerns or special requirements.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; &nbsp; Getting your package delivered shouldn&#8217;t feel like rolling the dice, yet that&#8217;s exactly what happens for millions of customers daily. Whether you&#8217;re waiting for an important business document or that birthday gift you ordered last minute, delivery companies face mounting challenges that directly impact your experience. Nearly two-thirds of last-mile delivery complaints involve &#8230;<\/p>\n","protected":false},"author":14,"featured_media":36695,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"categories":[325],"tags":[341],"class_list":["post-36694","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sponsored","tag-sponsored"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.linquip.com\/blog\/wp-json\/wp\/v2\/posts\/36694","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.linquip.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.linquip.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.linquip.com\/blog\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/www.linquip.com\/blog\/wp-json\/wp\/v2\/comments?post=36694"}],"version-history":[{"count":1,"href":"https:\/\/www.linquip.com\/blog\/wp-json\/wp\/v2\/posts\/36694\/revisions"}],"predecessor-version":[{"id":36696,"href":"https:\/\/www.linquip.com\/blog\/wp-json\/wp\/v2\/posts\/36694\/revisions\/36696"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.linquip.com\/blog\/wp-json\/wp\/v2\/media\/36695"}],"wp:attachment":[{"href":"https:\/\/www.linquip.com\/blog\/wp-json\/wp\/v2\/media?parent=36694"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.linquip.com\/blog\/wp-json\/wp\/v2\/categories?post=36694"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.linquip.com\/blog\/wp-json\/wp\/v2\/tags?post=36694"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}